Posts Tagged ‘Athens’

E-journals A-to-Z – slow logging in

Wednesday, January 27th, 2010

The login button on the e-journals A-to-Z is taking a long time to actually log users in today, or else is ‘freezing’ completely.

Apologies for any inconvenience caused – we’ve reported the problem to EBSCO (who provide the A-to-Z service) and we’ll let you know as soon as it’s fixed.

In the meantime, you can still use the A-to-Z to search for the journal you need, even without logging in.

Once you’ve linked out to a journal’s website, you should then be able to log in to that individual site and access the full text of any articles.

Please contact your Academic Subject Librarian or email athens@lincoln.ac.uk if you have any problems.

The dreaded “Group Code” – how to log into RefWorks / Write-N-Cite

Tuesday, January 26th, 2010

We get a lot of queries sent to RefWorks@lincoln.ac.uk about the correct procedure for logging in to RefWorks or Write-N-Cite if you’re presented with a “RefWorks login center” screen asking for a “Group Code”.

Red herring @ Lowestoft, Suffolk

(Image: Red herring @ Lowestoft, Suffolk, by timparkinson.)

That login screen is a bit of a red herring – we don’t use a Group Code for RefWorks at the University of Lincoln.

So, how do you log in to RefWorks / WnC from this screen? Here’s a step-by-step guide… (N.B. these steps assume that this is the first time you’ve logged into RefWorks this way. If not, you’ll probably find you can skip some of the stages.)

  1. Step one: within the “RefWorks login center” screen, look below the “Group Code” box and click on the link to “Athens users“. (If you can’t see that link, then WnC has been incorrectly installed on your home computer. Try un-installing it, then re-install from this link.)

    (Image: the "RefWorks login center" screen. Click for bigger.)

  2. Step two: you will be directed to a “RefWorks Athens Authentication Point” screen – look below the main Athens username & password box, and click on “Alternative login”.

    (Image: the "RefWorks Athens Authentication Point" screen. Click for bigger.)

  3. Step three: you will be taken to an Athens “Find your organisation” screen. You should be able to use this screen to search for the University of Lincoln, and click on the resulting link.

    (Image: the Athens "Find your organisation" screen. Click for bigger.)

  4. Step four: click on the link to “Go to the University of Lincoln login page”, and – if you are off campus – enter your University network\accountID and password.

    (Image: the Athens "Go to the University of Lincoln login page" screen. Click for bigger.)

That’s it! if you follow those four steps, you should be correctly logged into Write-N-Cite, or into RefWorks itself (you’ll often have to follow this login process when you’re importing search results into RefWorks from other databases or search engines on the open web).

If you’re totally new to Write-N-Cite and can’t even find it on the University desktop (it’s a little well-hidden, we know!!!), here’s a link to even more step-by-step instructions, plus a video to help you get started.

Any questions? Email: RefWorks@lincoln.ac.uk

E-journals A-to-Z: login problems

Thursday, October 29th, 2009

Some users of the e-journals A-to-Z site are experiencing problems with logging in via the Athens system.

Our apologies for any inconvenience caused – we’re looking in to it and will let you know when the problem has been fixed. In the meantime it may be possible to access the site by selecting the Library tab in Blackboard and searching the e-journals A-to-Z from there.

Update on access to RSC Publications Online

Friday, October 16th, 2009

We would like to apologise for the ongoing problems with access to the RSC (Royal Society of Chemistry) publications archive.

On-campus access should now be possible via the following link:

We are in regular contact with the RSC and will let you know as soon as full, off-campus access (via Athens) has been restored.

EBSCO databases – access restored

Tuesday, October 13th, 2009

ehost100Some better news about access to e-resources!

The problems that we were experiencing with access to the EBSCOhost databases / e-journal packages (at the end of last week & the start of this one) have now been fixed by EBSCO – you should now be able to access these services from on or off campus with no problems.

Apologies again for the interruption to service.

The EBSCOhost databases platform allows you to search 17 electronic databases at once or individually, including two of the most popular databases in the University (Academic Search Elite / Business Source Premier), plus specialist resources for business, computing, education, health, the humanities, performing arts, social sciences, sports science and psychology.

You can log in via: https://portal.lincoln.ac.uk/C17/C0/EBSCO/

(N.B. from off campus, you will need to log in using network\accountID and password.)

Lawtel login problem

Tuesday, October 13th, 2009

Apologies that we are currently experiencing problems with access to the Lawtel database. Users are seeing the following error message:

You are being referred to the Authentication Point too often. This is likely to be a problem with the way cookies are configured on your browser.
Please check and correct the following:
- Check that cookies are enabled on your browser.
- Check that cookies are not blocked from either the domain of the service you trying to access, or from the athensams.net domain.
- If the problem persists, try closing all your browser windows, and logging in again.

We have reported the problem and we’ll let you know as soon as it’s fixed.

E-resources now accessible again via Athens login

Wednesday, October 7th, 2009

The Athens login system is now working again, and you should now be able to log in to all of the University’s Athens-protected electronic databases, e-journals & e-books, plus RefWorks.

Our sincere apologies for this disruption to our e-Library services this morning. The problem was caused by an out-of-date security code. We will be taking steps to ensure that this does not happen again.

If you continue to have login problems, please contact us. (N.B. you will still need to use the ‘emergency’ login for all EBSCOhost databases, until a separate problem with those databases is addressed.)