Posts Tagged ‘ICT services’
Monday, January 25th, 2010
A message from University of Lincoln ICT services about the ongoing lack of access to the library catalogue and issue/return of books:
An engineer is due on-site this afternoon at which time we will have a better understanding of when the system can be returned to normal service. However, at this time we do not expect the system to be back on line before 6:00 pm this evening at the earliest.
Once again ICT apologise for the inconvenience to staff and students and we will, of course, keep you updated on progress.
E-books, e-journals and databases can still be accessed via the University Portal while the library catalogue is unavailable.
Tags: e-books, e-journals, engineer, HiP, Horizon, ICT services, issue, ongoing, problems, return, self issue
Posted in library | 1 Comment »
Wednesday, January 20th, 2010
Apologies in advance – there is going to be some unavoidable disruption to certain library services this Sunday, 24th January 2010, as a result of essential maintenance work by University estates / ICT services.
Between 06.30 – 14.30 on Sunday, networked services will be unavailable. This will affect on- and off-campus access to the library catalogue, e-resources via the Portal, and RefWorks.
Our three centres will open as usual at 12.00 noon on Sunday for reading and reference access, however please be aware that PC / Internet access, borrowing & return of books, printing / photocopying, and networked services will not be available until 13.00 (1pm) at the earliest, and potentially not until 14.30.
Our apologies again for any inconveniences caused.
Tags: e-resources, ICT services, Internet access, library services, maintenance, printing/photocopying, service interruption
Posted in library | 1 Comment »
Friday, October 9th, 2009
The Library & Learning Resources regulations have been updated.
Section 6 of the regulations (“The Use of Information Systems (Computing Facilities)“) now refers users to the University’s ICT polices page, matching what is in the main University Regulations. There are no longer separate regulations governing the use of ICT facilities in the GCW University Library and Learning Resource Centres.
These regulations apply to all materials, facilities and services supplied at or from the GCW University Library and Learning Resource Centres and to all students using Library & Learning Resources materials, facilities and services.
You can read the Library & LR regulations on the University Portal.
Tags: changes, ICT services, regulations
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Tuesday, September 29th, 2009
All of our centres have computers for you to use to access the following:
- Blackboard
- Portal
- Email
- Internet
- Microsoft Office, e.g. Word, PowerPoint
For support with computer hardware and software, expert assistance is available in all of our centres:
- If you use the GCW University Library in Lincoln (Brayford Pool), you can contact ICT services on (01522) 88 6500 or by email (helpdesk@lincoln.ac.uk).
The I.T. helpdesk is located on the first floor of the Library, and is open until 6:45pm (18.45 hrs) Monday-Thursday, 4:45pm (16.45 hrs) Friday-Sunday. University ICT services staff are here to help you get to grips with all aspects of I.T. for your studies.
At the other campuses, Library & Learning Resources provide direct I.T. support and guidance within Learning Resources Centre opening hours:
- Riseholme - tel: (01522) 89 5329 – or email us.
- Hull - tel: (01482) 31 1661 – or email us.
- Holbeach - tel: (01406) 49 3007 – or contact the I.T. helpdesk in Lincoln.
Students at all campuses – you might also like to download a copy of the booklet: ‘Student computer users’ handbook: 2009/2010‘ (PDF).
Tags: GCW, GCW University Library, Help desk, helpdesk@lincoln.ac.uk, Holbeach, Hull, ICT services, Learning Resources Centre, Riseholme, support
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Friday, September 25th, 2009
If you have a laptop or PDA with a wireless network adaptor, you can connect to the University network. There are wifi zones at all of our centres.
To connect to the wireless network, you will need to enter a username and password:
- Username: your University email address e.g. 09123456@students.lincoln.ac.uk
- Password: your University computer password
If you need help with using this facility, please contact I.T. Support (tel: 01522 88 6500 / email: helpdesk@lincoln.ac.uk), or see the help guides available online.
Tags: ICT services, laptop, PDA, Personal digital assistant, wi-fi, wifi, wireless, wireless network, wireless network adaptor
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Tuesday, September 22nd, 2009
Library workshops are freely available to all University of Lincoln students.
The workshops programme includes sessions on library and study skills; they last for 45 minutes and they are held in the IT workshop (UL101) on the first floor of the GCW University Library.
You can download our initial programme of library know-how workshops here (more workshops will be added as the semester goes on):
And you can book a place on any of our workshops online via the University Portal, at: https://portal.lincoln.ac.uk/C13/C0/Workshops/
Or, you can book your place by texting the workshop code (printed next to the workshop details on the programme) for that you would like to attend,
along with your name and student ID, to: 07972 455 457
Tags: account, Brayford, e-books, e-journals, GCW, GCW University Library, ICT services, induction, library, Lincoln, printing & photocopying, reading lists, SMS, text booking, texting, workshops
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Monday, September 7th, 2009
University of Lincoln ICT services have confirmed that the problem affecting the Hull-Lincoln network link is now resolved.
The Networks team will be monitoring the link for any signs of deterioration of service over the next few hours – if any staff experience problems please inform our IT Service Desk on 6500
Tags: computer network, Hull, ICT services, solutions
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Monday, September 7th, 2009
A message from University of Lincoln ICT services:
Would all users please be aware that link between Lincoln and Hull is presently unstable and having connection problems.Phones, Mobex and Data are all affected
Our Networks team are currently working on the problem but as yet there is no projected time of resolution
Tags: computer network, Hull, ICT services, problems
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Wednesday, September 2nd, 2009
A message from University of Lincoln ICT services:
The printer problem suffered yesterday has now been resolved.The issue was with the corruption of the server installation caused by a hardware failure which was rectified yesterday evening by our Systems team and third party engineer.
Again, ICT apologises for any inconvenience this has caused
Tags: ICT services, printing & photocopying, solutions
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Tuesday, September 1st, 2009
An urgent message from University of Lincoln ICT services:
Would staff please be aware that there has been a hardware failure that has impacted on the ability to print. We are presently in contact with our external third party maintenance company and are waiting on a solution. At the moment there is no time frame for the resumption of this service.
We will provide updates when information is available
ICT apologises for the inconvenience this has caused
Tags: ICT services, printing & photocopying, problems, service interruptions
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