Posts Tagged ‘ICT services’

Disruption to IT services Sunday 19th

Tuesday, December 14th, 2010

A message from University of Lincoln ICT services:

Please be aware, that due to an essential deep clean of the Server Rooms, services, including email, Internet access, the Portal and Blackboard on all campuses will be UNAVAILABLE this Sunday, 19th December from 5.30am to 1.00pm.
If support is required during this period please contact the IT Service Desk on 0800 923 0649 – At all other times please use 01522 886500 as usual.

This will affect on-campus IT services within the libraries (during the first hour of Sunday opening), as well as off-campus access to University resources. Please accept the University’s apologies for this disruption to service.

[Add a reminder of this disruption to your calendar]

Disruption to IT services Sunday 21st

Friday, November 19th, 2010

A message from University of Lincoln ICT services:

On Sunday 21st November ICT are required to shut down its IT Systems (Including email, internet access, the Portal and Blackboard) to conduct the deep cleaning of its Server rooms.

There will be no IT availability between 5am and 1pm on this day.

This will affect on-campus IT services within the libraries (during the first hour of Sunday opening), as well as off-campus access to University resources. Please accept the University’s apologies for this disruption to service.

[Add a reminder of this disruption to your calendar].

There will be another unavoidable disruption on Sunday, 19th December [add to calendar].

ICT service downtime (Sunday)

Friday, October 22nd, 2010

A message from University of Lincoln ICT services:

“We’d like to let you know that this Sunday (24th October) all our ICT and telephone services will be unavailable from around 5.30am to 1pm. This is due to essential Estates work, and will affect all campuses and off-campus access to web services such as Blackboard, Portal, Library Catalogue and Email.

“If you need to report any problems during this time (other than being unable to access services) then you should call 0800 923 0649. If you have any concerns about this downtime, please contact the IT Service Desk.”

The GCW University Library, Riseholme Park Campus Library, and Hull Campus Library will all open as normal at 12.00 noon on Sunday. Please accept our apologies for any Library services (PC network, library catalogue etc.) which are unavailable before and during the first hour of opening, owing to this Estates maintenance

Disruption to Internet access in Hull, 15th March

Friday, March 12th, 2010

A message from University of Lincoln ICT services affecting the Hull Campus LRC this Monday afternoon:

Would all staff please be aware that there will be unavoidable disruption to the link between Lincoln and Hull on Monday 15th March. The disruption is due to an urgent essential maintenance programme. The maintenance will require short disruption periods – Hull will experience loss of internet and data connection from 13.00 onwards.

Update on the problems with our library system

Monday, January 25th, 2010

A message from University of Lincoln ICT services about the ongoing lack of access to the library catalogue and issue/return of books:

An engineer is due on-site this afternoon at which time we will have a better understanding of when the system can be returned to normal service. However, at this time we do not expect the system to be back on line before 6:00 pm this evening at the earliest.

Once again ICT  apologise for the inconvenience to staff and students and we will, of course, keep you updated on progress.

E-books, e-journals and databases can still be accessed via the University Portal while the library catalogue is unavailable.

Interruption to library / I.T. services this Sunday (24th)

Wednesday, January 20th, 2010

Apologies in advance – there is going to be some unavoidable disruption to certain library services this Sunday, 24th January 2010, as a result of essential maintenance work by University estates / ICT services.

Between 06.30 – 14.30 on Sunday, networked services will be unavailable. This will affect on- and off-campus access to the library catalogue, e-resources via the Portal, and RefWorks.

Our three centres will open as usual at 12.00 noon on Sunday for reading and reference access, however please be aware that PC / Internet access, borrowing & return of books, printing / photocopying, and networked services will not be available until 13.00 (1pm) at the earliest, and potentially not until 14.30.

Our apologies again for any inconveniences caused.

Library & LR regulations: updated

Friday, October 9th, 2009

The Library & Learning Resources regulations have been updated.

Section 6 of the regulations (“The Use of Information Systems (Computing Facilities)“) now refers users to the University’s ICT polices page, matching what is in the main University Regulations. There are no longer separate regulations governing the use of ICT facilities in the GCW University Library and Learning Resource Centres.

These regulations apply to all materials, facilities and services supplied at or from the GCW University Library and Learning Resource Centres and to all students using Library & Learning Resources materials, facilities and services.

You can read the Library & LR regulations on the University Portal.

Student I.T. support

Tuesday, September 29th, 2009

All of our centres have computers for you to use to access the following:

  • Blackboard
  • Portal
  • Email
  • Internet
  • Microsoft Office, e.g. Word, PowerPoint

centre1

For support with computer hardware and software, expert assistance is available in all of our centres:

  • If you use the GCW University Library in Lincoln (Brayford Pool), you can contact ICT services on (01522) 88 6500 or by email (helpdesk@lincoln.ac.uk).

The I.T. helpdesk is located on the first floor of the Library, and is open until 6:45pm (18.45 hrs) Monday-Thursday, 4:45pm (16.45 hrs) Friday-Sunday. University ICT services staff are here to help you get to grips with all aspects of I.T. for your studies.

At the other campuses, Library & Learning Resources provide direct I.T. support and guidance within Learning Resources Centre opening hours:

  • Riseholme - tel: (01522) 89 5329 – or email us.
  • Hull - tel: (01482) 31 1661 – or email us.
  • Holbeach - tel: (01406) 49 3007 – or contact the I.T. helpdesk in Lincoln.

Students at all campuses – you might also like to download a copy of the booklet: ‘Student computer users’ handbook: 2009/2010‘ (PDF).

handbook_ict_2009

Going wireless in the library

Friday, September 25th, 2009

wirelessIf you have a laptop or PDA with a wireless network adaptor, you can connect to the University network. There are wifi zones at all of our centres.

To connect to the wireless network, you will need to enter a username and password:

  • Username: your University email address e.g. 09123456@students.lincoln.ac.uk
  • Password: your University computer password

If you need help with using this facility, please contact I.T. Support (tel: 01522 88 6500 / email: helpdesk@lincoln.ac.uk), or see the help guides available online.