Posts Tagged ‘solutions’

Warc – normal service reinstated

Thursday, March 18th, 2010

My apologies for the confusion caused by the messages about Warc over the last few days.

We have now received the following email from Warc:

We have received a substantial amount of feedback from Universities about the changes made on Monday 15th March to the log-ins required for accessing warc.com.

We conducted a review yesterday and have concluded that the benefits of the new system are outweighed by the inconvenience of an extra stage in the login process.

Today March 17th we have reverted to the previous IP/HTTP Referrer/Athens authentication methods.  Personalised logins will be discontinued for our University Clients who favour IP/HTTP Referrer/Athens access methods from their internal access points.

We sincerely regret any inconvenience caused by the introduction of the personalised login system and any shortcomings in our communication of it.  The change was well-intentioned. We believed that the personalised logins would provide a level of customisation and functionality that you would value. Our other clients have welcomed the use of personalised access.

We recognise that with the volume of students and sources available, the extra hurdle is inconvenient and does not complement how the Academic community uses such online resources on a daily basis.

Once again please accept our apologies. Both my team and I look forward to continue working with you and your university in the years ahead.

To confirm – you will not be asked to register for access to Warc.

Logging in via the University Portal, you should be able to access all Warc content without any additional registration. I would like to thank Warc for removing this barrier to student access.

Warc includes case studies, best practice papers and advertising campaigns relating to advertising, marketing and market research. Articles come from a wide range of sources, including Admap and the International Journal of Advertising.

Paul Stainthorp
Electronic Resources Librarian

JSTOR access returns

Tuesday, March 2nd, 2010

JSTOR is now working again, and the error message we’ve been seeing since late last week has now disappeared.

According to JSTOR:

“We’d like to thank you for your patience and understanding while we resolved this issue over the last few days … problems related to the security certificate for www.jstor.org have caused authentication issues for some UK Federation members [which includes Lincoln] … Once again, we apologize for any inconvenience caused and thank you for your continued patience and understanding during this outage, and throughout the access issues over the last few days.”

JSTOR is a not–for–profit organization dedicated to helping the scholarly community discover, use, and build upon a wide range of intellectual content in a trusted digital archive. The University of Lincoln has full-text access to the JSTOR Arts & Sciences collections I, II and III.

You can access JSTOR via the University Portal.

Library systems & catalogue are working!

Monday, January 25th, 2010

Thank you for your patience through our technical difficulties today.

Library systems (including self issue and return of books, and access to our online library catalogue) are now working again – a hardware problem has been resolved by University ICT services and we are not expecting any more ‘down time’.

We would ask that you please bear with us while we process today’s backlog of offline, manual book transactions. Details of any loans / returns will appear on your library account shortly.

Please do contact library staff if you experience any problems with our services.

Library catalogue working again

Monday, January 18th, 2010

The problems earlier today with access to our library catalogue have been fixed, and the catalogue is available again.

Our catalogue is the best way of finding books and journals, e-books, DVDs and other library materials for your course. It’s easy to use (and there’s also an online step-through guide to finding the books you need).

The library catalogue can be accessed on and off campus:

Off campus

Go to – www.library.lincoln.ac.uk

On campus

Click on the library catalogue icon on the computer desktop: hip_icon

In addition to this, the GCW University Library and Hull and Riseholme Learning Resources Centres have computers where the library catalogue can be accessed without the need to log on to a computer.

Journal of Forensic Sciences archive available again

Friday, December 4th, 2009

Our apologies for the interruption in access to the JoFS archive. The problem has been fixed and  you should now be able to access the archive.

This link provides access to the archive of the Journal of Forensic Science 1972 – 2005. The JoFS is the official publication of the American Academy of Forensic Sciences, edited and produced by ASTM.

N.B. that current access to the journal is also available online.

BHI and ASSIA – problem? What problem?

Friday, November 27th, 2009

Our apologies to any library users who have been unable to access the BHI (British Humanities Index) and ASSIA bibliographic databases this week.

Access to both databases has now been restored.

However, you may find that you’re still unable to access the associated PILOTS database on the same platform as the BHI and ASSIA – we’ll let you know when this last bug is resolved.

ASSIA provides abstracts and index of academic and trade publications in the social sciences from 1987 onwards. The BHI contains abstracts and index of academic and trade publications, including over 400 daily newspapers, weekly magazines and academic journals from 1962 onwards. Both are available on the CSA Illumina platform.

Email problem now resolved

Friday, November 20th, 2009

A message from University of Lincoln ICT services:

The email service that has been causing a problem for the last few days has now been resolved. We do not anticipate any further issues but if you have local concerns resulting from this problem please contact the IT Service Desk on 6500
 
ICT apologise for the inconvenience caused by the partial failure of the email system